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West Des Moines, IA
FLSA Status: Exempt
Service Technician
Kalos Residential | On-Site | West Des Moines, IA
Reports To: Service Manager
Who We Are
Kalos Residential is the in-house property management company for Four Mile Capital, a vertically integrated multifamily owner-operator with nearly 2,700 units across seven states. We exist to manage Four Mile Capital's portfolio exceptionally well. Every community we run is a Four Mile Capital asset, and we treat it that way.
A well-maintained community protects residents and grows the value of every asset we own. The Service Technician is the person who makes that happen, one work order at a time.
The Role
The Service Technician is the hands of the maintenance operation. You execute work orders, support unit turns, assist with preventive maintenance, and keep the physical asset in the condition Four Mile Capital expects. This is a hands-on, high-volume role. You will work across multiple unit types and trade areas and take real ownership of the quality of your work.
You report to the Service Manager and work as part of the on-site maintenance team. The right person doesn't need to be chased down to finish a job. They show up with focus, follow through without being asked, and understand that the resident on the other side of a work order is a real person whose home depends on them.
This role rewards people who are methodical, quality-driven, and self-directed. You won't be micromanaged. You will be held to a standard, and we expect you to hold yourself to it first.
What You Own
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Work Order Completion: Diagnose problems, complete repairs correctly the first time, document your work in Entrata, and flag anything that needs escalation. Residents follow up within 24 hours of completion; make sure the job is done before that conversation happens.
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Unit Turns and Make-Readies: Execute assigned turn tasks (painting, repairs, appliance checks, cleaning coordination) with the quality the schedule demands. A unit that isn't move-in ready isn't move-in ready. No partial credit.
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Preventive Maintenance: Execute the property's PM program: filter changes, HVAC inspections, smoke detector checks, and seasonal tasks. PM work prevents expensive emergencies. Do it on schedule and document what you completed.
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Grounds and Common Areas: Address minor grounds issues, assist with common area upkeep, and flag anything you notice that needs attention. You're on the property every day and will often see problems before anyone else does. Speak up.
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After-Hours Emergency Response: Participate in the on-call rotation and respond with urgency when called. Be reachable, show up, and handle the issue safely and effectively alongside your Service Manager.
What We're Looking For
We're open to candidates at various experience levels. Hands-on ability, a strong work ethic, and the right attitude go a long way here.
Experience
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Prior maintenance experience in multifamily, facilities, construction, or a skilled trade preferred
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Working knowledge across at least two core trade areas: HVAC, plumbing, electrical, appliances, carpentry, or drywall
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Familiarity with Entrata or a comparable work order platform is a plus
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EPA 608 certification preferred but not required
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OSHA safety awareness expected
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High school diploma or equivalent required
Practical Requirements
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Available for after-hours on-call rotation
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Available to work weekends and adjust schedule based on operational needs
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Reliable transportation required
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Must pass a background check
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Ability to lift up to 50 lbs. and meet the physical demands of the role
The Person
The strongest candidates for this role share a few consistent traits. They are structured and consistent by nature: they like knowing what they're responsible for, they work through their list, and they don't cut corners. They take quality seriously not because someone is watching, but because it matters to them personally. They prefer a steady, well-run operation over constant change and thrive when expectations are clear and their work speaks for itself.
They move at a solid pace without burning out. They're not the person who needs external pressure to stay on task; they set their own tempo and sustain it. They communicate what needs to be communicated: if a repair needs a part, they say so; if something in a unit is bigger than the work order, they flag it. They keep their Service Manager informed without being prompted.
They are independent workers who take pride in doing things right. They don't need recognition to stay motivated, but they do need to know their work has a standard worth meeting. At Kalos, it does.
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Structured and self-directed: You work through your responsibilities methodically and don't need to be managed closely to stay on track.
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Quality-driven: A repair that holds and a unit that looks right matter to you personally, not just because someone is checking.
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Steady and sustainable: You move with consistent purpose. You're not looking for chaos, and you don't create it.
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Clear communicator: You keep your supervisor informed without being asked and are honest about what you know and what you need.
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Coachable: You may not know every trade yet, and that's okay. What matters is honesty about your current level, eagerness to grow, and willingness to be developed.
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Does the right thing: You respect residents' homes, don't cut corners on safety, and leave every unit better than you found it.
What We Offer
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Competitive base pay commensurate with experience
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Performance-based bonus tied to property results
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off
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Real career growth: we promote from within and invest in people who invest in themselves
A Note on Culture
Kalos Residential is a focused, high-standards operator that cares about each asset and each person on our team. You will have real autonomy, real accountability, and a leadership team genuinely invested in your success. We work hard, hold high standards, and have a good time doing it.
If that sounds like the right fit, we would love to talk.
Kalos Residential is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Kalos Residential (a division of Four Mile Capital) is an equal opportunity employer.
Louisville, CO
FLSA Status: Exempt
PURPOSE: We're a fast-growing multifamily owner-operator with 2,700 units across 7 states — and we need a recruiter who doesn't wait for applicants to come to them.
WHAT YOU'LL OWN
• Full-cycle recruiting across all site and corporate roles
• Building live talent pipelines in every market — before seats open
• Cold-source hunting: boards, associations, networks, and direct poaching
• Travel up to 50% to build relationships where the talent actually is
• Onboarding ownership and an HR metrics dashboard you present
THIS JOB IS FOR YOU IF
• You run 5–10 searches at once and nothing slips
• You can pitch an opportunity to someone who wasn't looking — and close them
• You know when good is good enough and keep moving
THIS JOB IS NOT FOR YOU IF
• You wait for inbound applicants
• You need a fully built playbook before you start
• Travel sounds like a burden
COMPENSATION & BENEFITS
$75K–$85K | Company-paid health/dental/vision | Unlimited PTO | 401(k) match | Mon–Thu in office, Fri WFH
We run on EOS — clear roles, real accountability, measurable outcomes.
Kalos Residential (a division of Four Mile Capital) is an equal opportunity employer.
Louisville, KY
FLSA Status: Exempt
Reports To: Property Manager
General Purpose
The Leasing Consultant provides information, onsite tours of the community, with the intent to lease apartments to prospective residents; provides customer service to existing residents to make a positive impact for the property.
Essential Duties and Responsibilities
- Actively participate in leasing and marketing of the community to maximize occupancy.
- Stand to meet and greet clients, prospects, and residents in a friendly and welcoming manner, always conforming to Fair Housing regulations.
- Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
- Answer lease related questions in-person, over the phone or electronically. Involve Property Manager or Assistant Manager as needed.
- Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.
- Advance preparation for new resident’s move-in by completing the Lease File Checklist prior to move in date by inspecting the unit, making sure the lease paperwork and keys are ready.
- Utilize the lead management system, record all activity and accomplish daily follow up with all prospective residents in accordance with the policy of the property.
- Inspect the model apartments and target apartments and tour path to ensure they are ready to show and make a good first impression to the potential residents.
- Review current rental rates, apartment sizes, availability, and the amenities of property, and understand and utilizes Revenue Management System (if applicable).
- Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping, bus lines, and be able to convert the knowledge into a selling benefit for the property.
- Shop competitive properties in person and over the phone, and understand their pricing, fees, concessions, and amenities.
- Develop full knowledge of application information required, understand the screening process and be familiar with the resident selection criteria.
- Understand and maintain an on-going resident retention program under the direction of the Property Manager.
- Maintain knowledge of current market conditions, as it pertains to your competition.
- Send renewal letters to residents and track the number of renewals.
- Courteously process resident communications including service requests, entering the request into Yardi and communicating the request to the Service Team.
- Accurately complete lease forms and collect rental deposits.
- Responsible for maintaining and updating Leasing Binder.
- Responsible for uploading all resident and property files to Yardi in accordance with the Resident File Policy in the Operations Manual.
- Clear and organize the desk and office areas to present a professional and pleasant “curb appeal” of the property.
- Efficient and timely processing of all required administrative forms, reports and related information.
- Attendance is imperative and this position will be required to maintain onsite hours.
- Other duties as assigned.
Job Qualifications
Knowledge:
- Knowledge of web platforms for virtual tours (i.e., Zoom)
- Competence in personal computer skills, Microsoft Office, (including Word, Excel, and Outlook).
- Yardi/Entrada experience is a plus.
- Basic math skills required.
- Learn and display knowledge of lease terms, unit specifications and all community policies.
- Achieve Fair Housing certification (within 3 days) prior to interaction with prospects and residents.
Skills:
- Strong oral and written communication skills
Ability:
- Maintain a positive attitude, professional appearance, and courteous disposition always.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Ability to learn new software.
Experience:
- 1-2 years sales and customer service experience.
Education:
- High School diploma or equivalent
Working Conditions
- Continually need to maintain interpersonal communications.
- Continually need to interact with customers.
- Continually need to comprehend and follow established instructions.
- Rare to occasional ability to lift and carry up to 20 pounds.
- Occasional to constant sitting.
- Frequent to constant walking.
- Occasional to frequent climbing stairs.
- Rare to occasional simple grasping
- Occasional twisting of the neck and waist.
- Occasional reaching at or below the shoulder level.
- Frequent usage of verbal communication equipment.
- Rare to occasional squatting/bending/stooping.
- Occasional to Constant Repetitive Fine Manipulation.
Manhattan, KS
FLSA Status: Exempt
Reports To: Regional Manager
General Purpose
The Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, and ensuring the property team is positive and successful.
Essential Duties and Responsibilities
- Support the property’s financial goals, manage the asset in the owners’ best interest and in accordance with Company policies.
- Maintain the highest level of customer service and online presence
- Maintain accurate records of all community transactions and metrics (i.e., rent rolls, delinquency reports, move- in/move-outs, etc.).
- Ensure that resident files are maintained in accordance with the property regulatory agreement, restrictive covenants and LURA.
- Assist in the preparation of the annual budget and income projections
- Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
- Follows the Company’s established procedures and state or local laws related to evictions.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and appropriate vendor credentialing.
- Process A/P invoices
- Complete property PCard (Petty Cash Card) reconciliations monthly to include receipt uploads and proper GL coding
- Ensure property is leased to the fullest capacity, based on the objectives of the ownership.
- Utilize marketing strategies to secure prospective residents.
- Ensure the leasing staff are utilizing effective sales techniques.
- Confirm leasing staff is gathering information about market competition in the area.
- Continually monitors and analyzes traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, to give up-to-date information when requested.
- Ensure the leasing and maintenance team members attend all required training classes and participate in general training relative to their position.
- Represent the company in a professional manner.
- Providing oversight of the team to ensure Company procedures are being followed
- Confirm all leases and corresponding paperwork are completed accurately and entered daily into the software system.
- Follow Company Emergency Response Plan for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity, employee/resident injuries, fires, floods, etc.).
- Address resident concerns and requests on timely basis
- Develop and/or implement resident retention programs (i.e., resident functions, promotions, newsletters, etc.).
- Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.) in the Resident Portal.
- Consistently enforce policies of the community in conjunction with Fair Housing Laws.
- Use successful techniques and company directives to screen, hire, orient and train new personnel.
- Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
- Plan weekly/daily office staff schedules and assignments and conduct team meetings a minimum of weekly.
- Coordinate maintenance schedule and assignments with Service Manager.
- Administer performance counseling consistently and in a timely manner. Work with the Human Resources team to ensure appropriate documentation and communication with the appropriate team members.
- Support Staff, encourage teamwork and lead as an example.
- Ensure all administrative processes involving personnel are handled within the specified deadline
- Maintain community appearance
- Ensure that models and market ready apartments are walked daily – coordinate repairs as needed
- Ensure that all service requests are recorded and communicated to maintenance.
- Ensure that all completed service requests are followed-up within 24 hours of completion.
- Learn and ensure compliance with all company, local, state, and federal safety rules.
- Ensure that unsafe conditions are corrected in a timely manner.
- Direct staff to follow a “safety first” principle.
- Attendance is imperative and this position will be required to maintain regular onsite office hours.
Other Duties and Responsibilities
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- Knowledge of OSHA laws and regulations.
- Participate in training to comply with new or existing laws.
- Be able to work evenings and weekends.
- Team Members must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Team Member Handbook or otherwise communicated (verbally or writing) to team members.
- Have reliable transportation
- Other duties as assigned.
- Successfully pass a credit check.
Job Qualifications
Knowledge:
- Thorough understanding and application of Fair Housing principles.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Effectively convey ideas, images, and goals to a diverse group of personalities.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook.
Ability:
- Maintain a positive attitude, professional appearance, and courteous disposition always.
- Technical proficiency to learn new computer software applications.
Experience:
- Preferred minimum of 3 years on-site as a Assistant Community Manager or Community Manager
Education:
- High school diploma or equivalent.
- College degree preferred, but not required.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Working Conditions
- Office environment
- Continually need to interact with customers.
- Continually need to comprehend and follow established instructions.
- Rare to occasional ability to lift and carry up to 20 pounds.
- Occasional to constant sitting.
- Frequent to constant walking.
- Occasional to frequent climbing stairs.
- Rare to occasional simple grasping
- Occasional twisting of the neck and waist.
- Occasional reaching at or below the shoulder level.
- Frequent usage of verbal communication equipment.
- Rare to occasional squatting/bending/stooping.
- Occasional to constant repetitive fine manipulation.